Refund Policy

 

Last Updated: 23.05.2025

At dfish.in, we take great care in packing and delivering your dry fish products with the highest standards of hygiene and quality. However, due to the perishable nature of our products, we follow a strict No Refund and No Return Policy, except under specific conditions outlined below.

⚠️ Important: No Return / No Refund for Food Items

  • All items sold on dfish.in are perishable food products.

  • Therefore, we do not accept any return or offer refunds once a product is delivered, unless it meets the exception criteria below.

✅ Exceptions — When Refund or Replacement is Applicable

We will consider a refund or replacement only in the following cases:

  1. Wrong product received

  2. Damaged product received

To be eligible, you must:

  • Notify us within 3 days of delivery

  • Send a clear video and photos showing the issue

  • Contact us via WhatsApp at +91 93329 67804 with your order ID and media evidence

❗ Claims Will NOT Be Accepted If:

  • You contact us after 3 days from delivery

  • No video evidence is provided

  • The product has been opened or used

  • The issue is based on personal taste or expectations

📦 Refund or Replacement Process

Once we receive and verify your claim:

  • If valid, we will offer a replacement of the product or issue a store credit or refund at our discretion.

  • The process may take up to 7 working days after verification.

🧾 Contact for Claims

📱 WhatsApp Only: +91 93329 67804
📧 Email (optional): driedfish71@gmail.com